PAVING THE WAY FOR A HEALTHIER USA
1
SUBMISSION FORM
Each transport starts with a RIDECARE Submission Form. Complete the form, ensuring that the pickup and destination facility addresses, as well as the callback number, are accurate.
SPECIAL NOTES
Note if the client is bringing special equipment such as an oxygen tank or wheelchair, or will need a larger vehicle.
2
CONFIRMATION
Once we receive your submission form, our dispatchers will call to confirm transport and ETA with both the referring and receiving facilities. They will also verify any special needs of the client. If no one answers this call, the transport will be delayed.
3
DISPATCH
After all verifications are made, the dispatchers will route the transport to one of our specially trained drivers.
4
PICK UP
Drivers arrive in an unmarked vehicle, introduce themselves to the facility staff and client, collect the client’s personal belongings, secure the client in the back seat of the car, and proceed to their destination.
5
DROP OFF
Upon arrival, drivers notify staff of concerning behaviors during the transport and any questionable personal belongings, complete paperwork, and leave.
6
Be Prepared
To make sure the transportation goes smoothly, we'll need some information and cooperation from both facilities involved in the move.
​Provide Accurate Contact Information
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Please make sure all the information you provide on the submission form is accurate and complete, including contact names and phone numbers. Incorrect or outdated contact information could delay the dispatch process and cause the driver to arrive later than planned.​
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Make sure to include the name and phone number of someone who is with the client at the time of the request so we can quickly gather all the necessary information for transport. This also includes the facilities' addresses. Please include the street number, city, state, and zip code. If the addresses are incorrect, it could result in the client being taken to the wrong facility and delay the entire transportation process.
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Note Any Special Needs Requirements
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Please be sure to include any special needs or concerns for the client being transported, this includes their classification. This will help us in keep the client and the driver safe and secure during the trip.​
RIDECARE Is Transportation Only
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Our transportation fleet includes various vehicles, including handicap-accessible vans. However, we don't provide any medical equipment, which must be supplied by the client or the facility. If the client has any special needs that require a non-standard transport vehicle, please let us know.​
What Happens After The Transportation Request Form Is Submitted?
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After receiving the transportation request through the RIDECARE Submission Form, our dispatch team will contact the referring facility to verify the information provided.
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During this confirmation call, please make sure to correct any inaccuracies to ensure the correct information is sent to the driver. Once all the details are confirmed, the request is sent to the nearest available driver. The dispatch team will make a final call to the referring facility and the destination facility to give an estimated time of arrival (ETA) for the client's pickup and drop off.​
Our aim is to get our driver to pick up the client within two hours of receiving the transportation request. If the pickup takes longer than two hours, our dispatcher will let you know why.
